Bad customer service could be hurting your business and there are seven steps to take immediately. Standards need to be set in order to ensure that customer service is good. Answering the phone in due time is very important. Do not let it ring more than four times. You also need to start using the right language.
Key Takeaways:
- Setting standards can increase consistency and promptness when dealing with customers.
- Having enough employees, as well as the right employees for the job, is key to making sure all customers are attended to.
- Provide FAQs or simple information in a readily available location, so that customers don’t feel like they are wasting their time when they have to contact you.
“he way to make the most out of whomever you currently have manning the phones and answering the emails is to set company-wide standards.”
