Having negative online reviews about your site is not the same as having bad reviews. Yes, I distinguish the two: When site visitors and customers leave just a short review like “good,” or, “It was okay,” or leave no review at all, what you, the business owner, are seeing is what I call a bad review.
Key Takeaways:
- The problem is, such reviews don’t provide you with enough insight as to what you are doing well or what you need to improve on, something is wrong.
- You can be forgiven for thinking that every customer who is satisfied with your product/service will leave a review.
- These software options are basically an automated, proactive way of asking, reminding and guiding customers through the entire review-writing process.
“While some customers do not care about writing reviews, others are not sure how to. Many customers do not really comprehend just how important reviews are for businesses in today’s digital business world.”
